Go to the new Quarantined Message Center
Logging into Your Message Center
To log into the message center, you must create a new user account. To do this, enter your full email address then click the button at the bottom that says "Create New Password". A message will be sent to your email box that will contain your new username and password. There will also be a link that can be used to directly log into your Quarantined Message Center.
Managing your Quarantine Inbox
After logging into the quarantine interface, select the QUARANTINE INBOX tab to view a list of your quarantined messages. When you first start using the quarantine interface, you should view this list on a daily basis and classify as many messages as you can.
The following are the different actions that can be performed on each quarentined message:
- Deliver: Sends the selected message to your standard email inbox.
Note: If you want to classify a message or add it to your whitelist, make sure to do so before delivering the message to your inbox. Once the message is delivered, it will be removed from your quarantine list.
-
Whitelist: Adds the selected message to your whitelist so all future emails from this sender are not quarantined unless the message contains a virus.
Note: This process adds the sending email address exactly as it appears in the message to your personal whitelist. This may not work for some mailing lists.
-
Delete: Removes the selected message from your quarantine list. The main reason to delete messages is to help you keep track of which quarantine messages you have reviewed.
Note: You cannot recover messages you have deleted.
Changing your User Preferences
After logging into your quarantine interface, you can use the PREFERENCES tab to change additional settings including your Quarantine Message Center's account password, modify your quarantine and spam settings, and manage your whitelist and blacklist.
Note: Please contact us at 800-363-4881 if you wish for this service to be added or removed from your account.